Return & Refund Policy

At SAFA EMAAN TEXTILE, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility Criteria

Customers may request a return or exchange if:

  • The product received is damaged, defective, or incorrect

  • The item is unused, unworn, and in its original condition

  • Original tags, packaging, and accessories are included

  • The return request is made within the allowed return period

Products that show signs of use, washing, alteration, or damage caused by customers may not qualify for return or exchange.

2. Return Timeframe

Customers may request a return within 14 DAYS of receiving their order.

To start a return process, customers should contact us with:

  • Order number

  • Product details

  • Reason for return

  • Photos (if the product is damaged or defective)

All return requests must be submitted within 14 days after delivery.

3. Refund Process and Timing

Once the returned product is received and inspected:

  • Customers will be notified regarding approval or rejection of the refund

  • Approved refunds will be processed according to the original payment method or store policy

  • Refund processing times may vary depending on banks, payment providers, or courier confirmation

Please allow reasonable processing time after the returned item is received.

Shipping charges may be non-refundable unless the return is due to our error.

4. Exchange Options

SAFA EMAAN TEXTILE may offer product exchanges for:

  • Incorrect items

  • Damaged products

  • Size issues (if applicable)

  • Defective items

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, customers may be offered:

  • Store credit

  • Alternative product

  • Refund according to store policy

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us immediately at:

safaemaantextile@gmail.com

Customers may be asked to provide:

  • Photos or videos of the product

  • Packaging details

  • Order information

We will review the issue and work to provide a suitable resolution as quickly as possible.

6. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

  • Used or washed items

  • Clearance sale products

  • Customized or personalized products

  • Items damaged after delivery due to customer handling

  • Products without original packaging or tags

For hygiene and quality reasons, some categories may be marked as non-returnable.

7. Return Shipping Costs

Return shipping costs may vary depending on the reason for return.

  • If the return is due to our mistake (wrong or damaged item), SAFA EMAAN TEXTILE may cover the return shipping cost.

  • If the return is requested for personal reasons such as change of mind, customers may be responsible for return shipping charges.

Shipping costs are generally non-refundable unless otherwise stated.

8. Cancellation Policy

Orders may only be canceled before shipment confirmation.

Once an order has been shipped, cancellation may not be possible and customers may need to follow the return procedure instead.

9. Contact Information

For any return, exchange, or refund inquiries, please contact us:

SAFA EMAAN TEXTILE
Email: safaemaantextile@gmail.com
Business Hours: Friday Off
Address: Jinnah Colony Hosiery Market Nazd Qadria Masjid Faisalabad

Thank you for shopping with SAFA EMAAN TEXTILE.